Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the standard delivery timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
We accept returns and exchanges within 28 days of purchase, provided items are in their original, unworn condition with all tags attached. Please use our online portal to initiate your return request.
Are your products authentic Chelsea Truck Company merchandise?
Yes, all items sold on this website are 100% authentic Chelsea Truck Company products, designed and manufactured to the highest standards of luxury and durability.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
Do I have to pay import duties on international orders?
Orders shipped outside of the UK may be subject to import duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer.